![]() Anyone with an active payment assistance plan can't be disconnected or be followed for debt. This team will be able to discuss your assistance options, such as paying smaller amounts more often or delaying the payment of a bill. You should contact your energy company first and ask to speak to their hardship team. If you are having trouble paying your energy bill, there are rules which mean your energy company must let you know what help is available. There are measures in place to ensure you are always getting a fair deal regarding energy. you’re already experiencing financial distress.you could be using more energy than usual.There are many reasons you may struggle to pay your energy bills: The amount won’t appear for quarterly billing cycles until October, depending on when you last received your electricity bill. If a payment is applied in August, the amount will likely appear on the bill from September. A note on bill cyclesĪ payment being applied to an account differs from a payment appearing on a bill. ![]() You do not need to provide any further information. Small business customersĮnergy retailers will start automatically applying payments to the accounts of eligible small businesses from August. ![]() Once your consent has been lodged, your retailer will start applying the single payment of $250 from November. If you hold a Commonwealth Seniors health care card, a DVA Gold Card (Dependent), or receive the Carer Allowance or Family Tax Benefit A or B, you will be contacted by Services Australia in September and asked to lodge your consent through an online workflow. Commonwealth Seniors health care card, a DVA Gold Card (Dependent), or receive the Carer Allowance or Family Tax Benefit A or B holders You do not need to provide any further information.Ī second and final instalment of $125 will be applied to your account in February 2024. If you already receive a concession, your energy retailer will automatically apply the first instalment of $125 to your account in August. Embedded network customersįor more information about embedded network customers, including how embedded network customers can access the Commonwealth's Energy Bill Relief payment, visit .au/embedded-networks. ![]() They will ask you for your Unique Identification Number (UIN) or Veteran File Number and consent for them as the provider to check your eligibility for the Energy Bill Relief payment. If you do not currently receive energy rebates, are a DVA Gold Card (Dependant) holder and are your household’s electricity account holder, please contact your electricity provider from now up until 30 June 2024 to apply. Once your consent has been lodged, your retailer will start to apply the single payment of $250 from November.Ĭustomers who live in an embedded network will not automatically receive a rebate.You will be contacted by Services Australia in September and asked to lodge your consent through an online workflow.or receive the Carer Allowance or Family Tax Benefit A or B.a Commonwealth Seniors health care card.Commonwealth Seniors health care card, a DVA Gold Card (Dependent), or receive the Carer Allowance or Family Tax Benefit A or B ![]() If you already receive a concession, your energy retailer will automatically apply the first instalment of $125 to your account in August you do not need to provide any further information.Ī second and final instalment of $125 will be applied to your account in February 2024. ![]()
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