Note: Phone users you can make intercom calls to will appear under MONITORING if you are not part of any call monitoring groups. Hover over the user, then click the intercom icon. Click the Lines tab and locate the phone user under the MONITORING or SHARED section.Use of these methods to easily make call to a phone user or common area phone you've set up audio intercom with:.Learn more about keys and positions settings. Alias (Optional): Enter an alias that is displayed on the phone.Key Assignment: Select a phone user or common area phone to assign the key to.Click Set Key in one of the available line keys, or edit an existing line key.In the Keys & Positions section, click View or Edit.The desk phone will automatically receive the audio intercom line key after being set up in the web portal as mentioned in the previous section. If you have a provisioned desk phone that supports multiple line keys, you can assign the Intercom key to easily make an intercom call to a phone user or common area phone you're assigned with. Note: This setup is mandatory for the intercom to work properly and needs to be applied regardless of the device type (client, mobile, desk phone). (desk phone display name): Route all received intercom calls to an assigned desk phone.Zoom Applications / Zoom Desktop Application: Route all received intercom calls to your Zoom desktop client.Under Select a default device to receive intercom calls, select the device to route intercom calls to:.The Audio Intercom section of the assignee (phone or common area phone) will be updated with the assigner's display name and extension.The assignee (phone user or common area phone) will appear in the Audio Intercom section.Select User or Common Area Phone, then specify the phone user or common area phone you want to assign, then click Save.In the Audio Intercom section, click Set or Add.Click a phone user's display name, then click the User Settings tab. Admin: In the navigation menu, click Phone System Management then Users & Rooms.Phone user: In the navigation menu, click Phone, then click the Settings tab.Follow one of these options to navigate the phone settings page depending on if you're a phone user or admin:. After adding a user to the intercom feature, an email notification will be sent to them indicating they have now this capability. How to set up audio intercomĪfter the audio intercom policy setting is enabled, admins or phone users can set up audio intercom by assigning another phone user or common area phone to send/receive audio intercom calls with. Note: The sender (phone user) and receiver (phone user or common area phone) need to have audio intercom enabled by an admin. Provisioned desk phone that supports audio intercom.The receiving extension must be a phone user or common area phone with these prerequisites: Audio intercom policy setting enabled by an admin.Zoom desktop client for Windows, macOS, or Linux, version 5.9.3 or higher.The extension with the ability to send audio intercom must have these prerequisites: Prerequisites for setting up and using audio intercom Scenarios when an audio intercom is not automatically answered.Employees can call the extension with audio intercom to quickly announce something to a area, like picking up a parked call or informing others that there's a visitor to the office. A phone user with audio intercom executive privileges can call another phone user, then the receiving user will automatically answer the call.įor example, a typical use case can be in a large workplace where not every employee has access to the desktop client or desk phone. Audio intercom allows hands-free communication to another phone user (desktop client or desk phone). Admins or phone users can enable or disable audio intercom for phone users.
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